How we support you....
LogicSwap Solutions thrive with challenging data migrations. Therefore, Customer Support is our number one priority.
All LogicSwap Migration Solutions and Utilities are covered under a 90-day warranty period. Within this time frame End users will receive priority service with same day or next business day response via email from LogicSwap Solutions, division of DSP, Inc.
Customers are then encouraged to purchase a valid Maintenance contract to extend their Priority service for an additional 270 days. Maintenance contracts are renewable annually, either directly through LogicSwap Sales or your regional LogicSwap VAR.
For Technical Support, all End users may contact Technical Support via email: firstname.lastname@example.org. Customers that do not have a valid maintenance contract will receive feedback on their issues; however, they are not entitled to software updates to their LogicSwap software. As a professional courtesy to our End users, and in the best interest of improving the quality of future generations of LogicSwap Solutions, non-maintenance Customers can expect a converted file returned to them within approximately two weeks time.
LogicSwap Solutions are licensed by way of a USB or Parallel port protection device. These devices are covered against failure while under a valid Maintenance contract or with in a 90-day Warranty period. Should these devices need replacement they will be provided Free of charge (Overnight shipping included). Any License protection device not covered under this period will be replaced at a cost of $200.00 USD (Overnight shipping included).
To purchase a LogicSwap maintenance contract or to request a quotation, please contact us.